As some faculty and staff return to campus, here’s a reminder about how best to get assistance with your campus tech needs.

In order to comply with campus social distancing requirements, the support center in lower level Carnegie Hall is closed for walk-in assistance and is open by appointment only.

Please either visit our IT service portal at service.drake.edu/its or call 515-271-3001 to learn more about the tech resources available or to receive assistance with any issues. Please note that the tech support phone line is currently unavailable due to storm damage.

We continue to update our online resources including our knowledge base filled with guides to help you answer your most pressing tech questions, our service catalog where you can report issues or request assistance, and remote support capabilities so our techs can provide support from a distance. Due to our most recent update, you will be asked additional questions about any issue to ensure we are triaging requests appropriately.

— Carla Herling, ITS