Happy fall semester! Here’s what’s new over the summer from ITS as well as a refresher on what we offer.

New this summer! Drake has launched the eduroam wireless network. It will replace DUFacStaff on Dec. 31. By connecting to eduroam with your Drake email address and password, you can connect on campus, across the state, and around the world. Eduroam is available in over 100 countries at over 1000 participating institutions. Learn more and make the switch today.

ITS News & Announcements: Information on outages, new initiatives, and other news can be found at drake.edu/its, on service.drake.edu/its, or by following @DrakeITServices on Twitter. Want outage notifications texted to you? Opt in by texting DrakeITS2020 to phone number 226787. We also include regular announcements in OnCampus.

ITS Support Center: The ITS support center is located in the lower level of Carnegie Hall. Walk-in support is available Monday–Thursday from 8–6:30 p.m. and Fridays from 8–4:30 p.m. Phone support is available 24/7 by calling 515-271-3001 or you can report an issue using the IT service portal.

Have a classroom emergency? Call 515-271-3002. There’s also an on-campus support technician Saturdays from 8–12 p.m.

IT Service Portal: Visit the IT service portal at service.drake.edu/its to learn about services available, browse our knowledge base for how-to guides, or get assistance with an issue.

Learning Tech Resources: Visit drake.edu/its/factstaff/learntech for information on the teaching and learning technologies supported on campus, how to get started, and where to get assistance if needed.

MyDrake campus portal: myDrake is your gateway to campus information, resources, and functions and is located at my.drake.edu. You’ll see links to the tools you need based on your campus role(s).

Need online training resources? Check out our curated list at Technology Training Resources for Faculty & Staff.

New and not sure where to get started? Visit drake.edu/its/facstaff/.

—Carla Herling, ITS